Home Care in Haringey and North London — Personalised Support in Your Own Home
Remaining in the comfort and familiarity of your own home while receiving the exact support you need is one of the most effective ways to protect independence, dignity, and overall quality of life. At Pottersliving Ltd, we provide trusted, person-centred domiciliary care tailored around the unique routines, preferences, and wellbeing of every individual across North London.
What Is Domiciliary Care?
Domiciliary care, commonly known as home care, is regulated personal care provided directly within a person's private residence. Unlike moving into a residential care home, home care allows you or your loved one to stay in familiar surroundings, close to family, pets, and local communities, while receiving dedicated professional assistance with day-to-day living and personal care tasks.
Pottersliving Ltd is registered with the Care Quality Commission (CQC) to deliver the regulated activity of Personal Care, giving families complete peace of mind that our services meet strict national standards for safety, compassion, and quality.
Who Our Home Care Services Support
We provide individualised care packages for adults aged 18–65 and 65+, supporting people with a wide range of physical, cognitive, and sensory needs, including:
- Dementia Support: Comprehensive assistance for individuals living with Alzheimer's disease, vascular dementia, Lewy body dementia, frontotemporal dementia, and mixed dementia.
- Mental Health Conditions: Empathetic day-to-day support for adults managing depression, anxiety, bipolar disorder, schizophrenia, and post-traumatic stress disorder (PTSD).
- Physical Disabilities and Neurological Conditions: Practical daily living support for people living with cerebral palsy, multiple sclerosis (MS), Parkinson’s disease, stroke recovery, spinal cord injury, amputation, and acquired brain injuries.
- Sensory Impairments: Dedicated assistance tailored for individuals with visual impairments, hearing impairments, or dual sensory loss (deafblindness).
- Age-Related Frailty: Gentle, respectful support for older adults managing reduced mobility, frailty, and multiple long-term health conditions.
- End-of-Life Support: Compassionate, non-clinical personal care delivered in close partnership with NHS palliative care teams and local district nurses.
What Our Home Care Can Include
Our flexible support is structured around your specific needs, whether you require short daily visits, extended assistance, or overnight care.
Personal Care and Hygiene
- Respectful assistance with washing, bathing, and showering, including full bed baths when required
- Support with dressing and undressing, including the use of adaptive clothing
- Daily grooming assistance, such as hair care, shaving, skincare, and non-clinical nail care
- Thorough oral hygiene and denture care routines
Continence and Toileting
- Sensitive and discreet toileting assistance
- Continence pad changing and hygienic skin care
- Non-clinical catheter bag emptying support
- Practical guidance and assistance with prescribed continence aids and equipment
Mobility and Moving
- Safe transfers, repositioning in bed or seating, and gentle mobility support
- Hoist operation and the safe use of stand aids by fully trained care workers
- Assistance with walking frames, rollators, and other mobility equipment
- All moving and handling delivered strictly in line with individual moving risk assessments
Nutrition, Hydration, and Meals
- Nutritious meal preparation, including specialised modified texture diets and thickened fluids
- Patient, dignified assistance with eating and drinking
- Ongoing nutritional monitoring and dietary support
- Regular hydration prompting and fluid intake supervision
Medication Support
- Prompting and assistance with taking prescribed regular medications
- Practical support with medication self-administration
- Medication administration from original packaging where formally assessed as appropriate
- Accurate, clear medication administration recording (MAR) and monitoring
- Robust escalation procedures in the event of missed doses, refusals, or concerns
Night Care
- Waking Night Care: Continuous overnight support for toileting, repositioning, reassurance, and safety monitoring
- Sleeping Night Care: A dedicated caregiver sleeping on the premises, ready to assist whenever unexpected support is needed
Companionship and Wellbeing
- Warm emotional reassurance, meaningful conversation, and social engagement
- Accompaniment to local medical appointments, shopping trips, and community activities
- Proactive wellbeing monitoring to identify any early changes in health or mood
- Essential respite support to give family carers scheduled rest and reassurance
What We Do Not Provide — Clear Scope of Service
Pottersliving Ltd is registered with the CQC specifically to provide regulated Personal Care. To ensure complete clarity and clinical safety, there are medical procedures outside our scope:
- We do not provide clinical nursing care, invasive clinical procedures, or specialized psychiatric crisis assessments.
- We do not carry out wound care or sterile dressing changes.
- We do not administer injections such as insulin or IV therapy.
- We do not manage PEG feeding, stoma care, or tracheostomy maintenance.
Whenever healthcare needs extend beyond personal care, our team works closely with NHS community teams, GPs, district nurses, and palliative specialists to ensure seamless, coordinated care.
Quality Assurance, Safety, and Regular Reviews
We believe exceptional care relies on rigorous standards, accountability, and open communication:
- Regular Care Plan Reviews: Formal reviews take place at least once every six months, or immediately whenever an individual's care needs change.
- Open Family Communication: Continuous dialogue with clients, appointed representatives, and families to ensure transparency.
- Management Oversight: Unannounced spot checks, direct staff supervision, and regular service audits conducted by our leadership team.
- Proactive Learning: Transparent incident reporting processes that inform ongoing staff training and practice improvements.
- Listening to Feedback: We actively welcome compliments, suggestions, and concerns to continually refine and elevate the care we deliver.
Areas We Cover Across North London
Pottersliving delivers dedicated home care services across five North London boroughs, supporting residents in:
- London Borough of Haringey: Wood Green, Muswell Hill, Crouch End, Tottenham, Highgate, Hornsey, Bounds Green, Stroud Green, Alexandra Park, Harringay, Seven Sisters, West Green, Noel Park, Fortis Green, Tottenham Hale.
- London Borough of Enfield: Enfield Town, Southgate, Palmers Green, Edmonton, Winchmore Hill, Cockfosters, Bush Hill Park, Oakwood, Grange Park, Ponders End.
- London Borough of Barnet: Finchley, High Barnet, Golders Green, Hendon, Mill Hill, Whetstone, Totteridge, East Finchley, New Barnet, Edgware, Friern Barnet, Colindale.
- London Borough of Islington: Angel, Highbury, Holloway, Islington, Finsbury Park, Tufnell Park, Archway, Barnsbury, Canonbury, Mildmay, St Mary's, Arsenal.
- London Borough of Waltham Forest: Walthamstow, Leyton, Leytonstone, Chingford, Highams Park, Whipps Cross, Cann Hall, Chapel End, Forest Gate borders.
Ready to Discuss Your Home Care Needs?
Our compassionate team is ready to help you explore the right care options for yourself or a family member. We offer free, no-obligation initial assessments across North London.
- Telephone: 07359402450
- Email: info@pottersliving.co.uk